Shipping and Order Cancellation Policies

Shipping Policy

We are offering nationwide shipping Especially in major cities like Lahore, Karachi, Multan, Faisalabad, Peshawar, Gujranwala, Gujrat. 

  • Cash on delivery is only available in Lahore
  • You can use Easy Paisa, Jazz Cash, Bank Transfer Online if you’re ordering from out of Lahore. 

Following are the Return and Shipping policy customer must read before order. 

  1. The product should have to be packed properly in the box received at the time of delivery.
  2. The food bag should not be opened and used 
  3. The product should include original tags and accessories
  4. Return Only acceptable if the product is faulty/damaged or incorrect/incomplete. 
  5. If you receive irrelevant/damaged Product contact within 24 hours of receiving your parcel at our Helpline (0301-4433371).

Order cancellation policy

To ensure the user credibility petshub want to secure and align the shipment, return and cancellation policy. This policy includes the following instruction. 

1- Before order cancellation customers have to inform the company for 8 hours. This 8 hours policy is for a customer within Lahore. 

2- From all other cities, customers have to inform 36 hours before cancelling the order. 

3- If a customer will not inform the company within the given time, the company will charge 80% amount of the product or service. 

4- Read the policy carefully before any order.